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Not in love with your new purchase and request order modifications? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!


Important Note

Please note that we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the size chart in photos or the description to find your best fit!

Damaged/Incorrect Order

At Germanfamily, we are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need your order number and a clear photo showing either the incorrect item, the poor quality or the damaged area of the item. Please contact us by email at and one of our helpful support staff will organize a replacement or a refund for you!

Order not received

If your item has not arrived within 60 days after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)


We will issue a full refund for the customer if he/she has not received the package within 60 days since the order was placed. In the case that the customers are not satisfied with the products they received due to defective Items/ unexpected quality. Please send us some photos of the items in good lighting condition to proof that the products are poor.

Please note that the customer will be responsible for shipping cost once they would like to return any items. 

In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Please make sure that:
The product was purchased in the last 60 days 
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered.

Return Address & Form

If you are returning goods for a refund please send them to:

    • Germanfamily
    • Schönwalder Allee 58, Lammershagen 24238, Germany
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